Devoluções e Reembolsos

Terms and Conditions

of Use and Sale

Last updated: April 13, 2025

General Information

This document sets out the Terms and Conditions of Use and Sale of the online store Lêleh Land, operated by Ana Sofia Proença Caessa Ferreira, headquartered at Rua Luís de Camões, 125, 2645-642 Atibá, Portugal, with tax identification number (NIF) 218994702.

Individuals or entities using or wishing to make purchases through the website www.lelehland.com (“Website”) are hereinafter referred to as the "User".

By using this Website or placing an order (“Order”), the User agrees to these Terms and Conditions.

Products and Orders

Lêleh Land offers books and customizable products related to projects such as Contos por Carta (collectively referred to as "Products"), as well as Services.

The User may consult information on the Products and Services prior to placing an Order, which is made through the functionalities available on the Website. During this process, essential information will be requested (name, email, address, payment method, and personalization details, such as children's names), and all data will be handled in accordance with our Privacy and Cookies Policy.

By confirming the Order, the User fully accepts the prices, descriptions of the Products and Services, and all related terms.

If payment is not made within 15 days, the Order may be canceled. If payment is received after that period, Lêleh Land will contact the User to find the best possible solution.

Unavailability of Items

If an Item becomes unexpectedly unavailable after payment, Lêleh Land will contact the User to suggest alternatives or offer a full refund.

Prices and Payments

Prices are VAT-exempt under the special exemption scheme provided for in Article 53 of the Portuguese VAT Code (CIVA). Payments can be made using the methods indicated on the Website at the time of purchase. This information is valid except in cases of typographical or system error.

Shipping and Delivery

Dispatch

Products are shipped via CTT postal services.

Shipping Costs

Shipping costs vary depending on the delivery location and are shown during the checkout process.

Delivery Times

Estimated delivery times are:

Mainland Portugal: up to 6 working days
Autonomous Regions (Azores and Madeira): up to 8 working days

Delivery times are counted from the first working day after payment confirmation.

If Lêleh Land anticipates a significant delay in delivery, the User will be contacted and may choose to proceed or cancel the contract.

Delivery Guarantee

In the event of loss, Lêleh Land will resend the order at no additional cost to the User.

Returns and Refunds

Right of Withdrawal

Generic physical books → can be returned within 14 days.
Customizable Items, such as Contos por Carta → cannot be returned under Article 17 of Decree-Law no. 24/2014.
Digital downloads → also excluded under Article 17 of Decree-Law no. 24/2014.

The User may return generic physical books within 14 days of receipt, by first communicating their intention via email to 📧 hello@lelehland.com.

A return form will be provided and must be completed and included with the returned products.

Exceptions to the Right of Return

In accordance with applicable law, the right of withdrawal does not apply in the following cases:

Personalized products, such as Contos por Carta, made to the User’s specifications;
Digital content not supplied on a physical medium, where the execution begins with the User’s prior and express consent, which is confirmed upon placing the Order.

In such cases, returns will not be accepted unless a manufacturing defect or processing error is verified.

Costs and Risks

Return costs and risks are borne by the User, except in cases of production or shipping error.

Condition of Returned Products

Returned products must be in resalable condition, as received, without signs of use or damage.

Refunds

Refunds will be issued via bank transfer within 14 days of receipt and verification of the returned products, in accordance with Article 12 of Decree-Law no. 24/2014.

Terms of Service of Services

This section applies to Services provided by Lêleh Land, such as workshops and sessions, either in person or online, usually offered through the Creative Hub.

Registration and Payment

Registration for activities (e.g., workshops or regular sessions) is considered valid after payment confirmation. Activities may be held in person or online, as described in each event listing.

Cancellations by Lêleh Land

Lêleh Land reserves the right to cancel any activity due to force majeure, insufficient participants, or other unforeseen circumstances. In such cases, the User will be notified as soon as possible and may choose between:

Full refund, or
Credit toward a similar service.

Cancellations by the User

Cancellations made 7 working days or more before the activity → full refund;
Cancellations made between 6 and 2 working days before the activity → 50% refund;
Cancellations made within 48 hours of the start of the activity, or after it begins → no refund, unless due to a duly proven force majeure event.

Regular Activities

In regular sessions, a participant’s absence for personal or unforeseen reasons does not entitle them to a refund or make-up session, unless the session is canceled by Lêleh Land.

Invoices

To request an invoice with a VAT number, please email hello@lelehland.com or use the contact form on the Website.

Complaints

Users are invited to submit complaints or suggestions through the Contact page.

In case of consumer disputes, the User may refer to an Alternative Dispute Resolution Entity (ADR). The entity competent for the area where Lêleh Land is based is:

Centro de Arbitragem de Conflitos de Consumo de Lisboa – www.centroarbitragemlisboa.pt

Alternatively, Users may consult the list of all entities on the Consumer Portal: https://www.consumidor.gov.pt

Intellectual Property

All Website content is protected by copyright and intellectual property laws. Reproduction or use without express authorization is not permitted.

Data Protection

The collection and processing of personal data are governed by our Privacy and Cookies Policy, in accordance with the General Data Protection Regulation (GDPR).

This Policy includes information on data subjects’ rights, processing purposes, and retention periods and is available on the Website.

Applicable Law and Jurisdiction

These Terms and Conditions are governed by Portuguese law.

Without prejudice to consumer-specific legal provisions regarding jurisdiction, in the event of a dispute, the parties choose the Cascais District Court, expressly waiving any other jurisdiction.

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